Partners — product requirements

Coverage-scoped, always. A partner sees exactly the devices it covers under active agreements, per customer, within the scope each customer granted — never an organization beyond that.

Multi-customer workload — one queue of tickets, alarms and scheduled visits across all covered customers, prioritized by SLA (agreement tier of the affected device).

Renewals are business — devices approaching agreement renewal surface to the partner (win/keep), including coverage that will move away (e.g. Southern Thailand devices moving to Huawei on 1 Aug 2026).

Tier program (reseller only). A reseller sees its program level (Authorized · Gold · Platinum), a balanced qualification scorecard (certifications · revenue · service quality) showing progress to the next tier, a journey roadmap to it, and the full capability comparison of what each level unlocks (master PRT-14, PRT-16). The surface is read-only progress — RiverSync grants the tier; the reseller never sets it. A distributor carries no tier, so the Tier program is absent from a distributor's navigation entirely — a direct visit redirects to Overview (PRT-14).

Membership-gated — requires a partner-tenant account (master AUTH-2); every action lands in the affected customer's audit log (master PRT-4).

Deal registration (resellers). A reseller registers deals here — customer, devices/models, and the channel: one of its registered distributors (master PRT-10), or a request to go direct, which only stands once RiverSync grants the per-deal exception (master PRT-11). Deals is one rung of the shared sales funnel (PAR-12); a registered deal enters as a Deal and proceeds through Quote to Close.

Distributor funnel. A distributor enters the shared funnel at the Deal: it sees the registered Deals · Quotes · Closed of every reseller it handles — with value and quote detail masked on deals not channeled through it (master PRT-12). The funnel lives here; the Pipeline app stays RiverSync only.

Distribution agreements surface. Each partner sees its own registered distribution agreements — a reseller its distributors, a distributor its resellers — with scope (region · product line) and status. Registration and termination are RiverSync-mediated.

Tier gates live functionality (resellers). A reseller's tier (PAR-4) governs what the app lets it do, resolved from the master entitlement map (PRT-15): the concurrent registered-deal cap (Authorized 5 · Gold 20 · Platinum unlimited) blocks new registrations at the limit; the pricing level on each deal/quote (list · −8% · −15%) reflects tier; direct-from-RiverSync is hidden for Authorized, by request for Gold, streamlined for Platinum; RiverSync lead sharing, co-marketing and early/beta hardware surfaces appear only at the tiers that unlock them. Gated controls show a tier-locked state, never a dead end — they name the tier that unlocks them.

Refer a lead (resellers). Beyond registering a full deal (PAR-6), a reseller may pass an early inquiry to RiverSync as a referral lead — customer / contact and interest, with the reseller recorded as the source — which lands in Pipeline's lead inbox attributed to it (master SAL-3, SAL-4). Lighter than deal registration, for interest the reseller surfaces but does not yet own.

Shared leads & opportunities (resellers). RiverSync can assign a lead or opportunity to a reseller to follow up — gated by the reseller's tier (lead sharing, master SAL-7, PAR-9); shared items appear in the reseller's queue, and a win is registered through its channel (PAR-6, master PRT-11).

One sales funnel, role-scoped. Partners speaks the single platform sales funnel — Leads · Opportunities · Deals · Quotes · Closed (master SAL-1…8), the same ladder Pipeline runs — rendered as the Sales nav group above Service. It is one shared record set, not a private pipeline: each party sees a role-scoped lens over the same Deal. A reseller participates across the whole ladder (refers / works Leads & Opportunities RiverSync shares, registers the Deal and picks the channel, follows the Quote to Close, then services the win); a distributor enters at the Deal (a masked roll-up across its resellers — Deals · Quotes · Closed); RiverSync (Pipeline) owns all five as the system of record. The partner-network registry (distributors / resellers / distribution agreements) is a separate Channel group, distinct from the funnel.

No in-page subtype banner. A partner's tenant and subtype are established by the app chrome — the top-bar Partners app pill, the product switcher and the profile menu — and by the subtype-split sidebar itself (PAR-12). Pages therefore carry no in-body identity banner repeating org name / subtype / tier; it duplicated context already on screen and earned no space. Applies to both subtypes, every page.